Mental Health support in a crisis

What to do in an emergency

If you are already using Trust services, and your condition deteriorates or you have any concerns, contact your care coordinator.

At some point, most people will need to get help because of an accident or a medical emergency.

Planning ahead and understanding what your options are in an emergency will help you get the best care as quickly as possible.

Your options in an emergency include:

Calling 999

Only dial 999 in a critical or life-threatening situation, for example, if someone has:

loss of consciousness
acute confused state and fits that are not stopping
persistent, severe chest pain
breathing difficulties
severe bleeding that can’t be stopped
has made an attempt to take their own life

GP surgery

For illnesses that are not life-threatening, contact your GP surgery. Outside of normal surgery hours, you can still phone your GP, but you will usually be directed to an out-of-hours service.

How do I get support?

There are a lot places that offer support for a child or young person who is having a mental health crisis and needs support straight away. Below you will find links to a range of different helplines and websites, to support you, or somebody you are concerned about, who may be suffering their mental health.

Kirklees Health & Care Partnership

Telephone access to help people in a mental health crisis is available by calling NHS 111 and selecting the mental health option.

Millions of people experiencing a mental health crisis can now benefit from support through the NHS 111 service mental health option. The NHS 111 number is a universal point of access for people of all ages experiencing mental health crisis, ensuring that anyone can call NHS 111 for themselves or someone else and have 24/7 access to the mental health support they need in the community.

If you, or someone you’re worried about, needs urgent care or treatment for a mental health crisis dial 111 and select the mental health option. Trained mental health professionals will listen to your concerns and help you get the support you need.

111 is not an emergency service. If you are experiencing a mental health emergency, call 999.

Night Owls

Night Owls Night OWLS is a confidential support line for children, young people, their parents and carers who live in Bradford, Leeds, Calderdale, Kirklees and Wakefield.

Contact details and further information are available on the left, and on their website, here - Night Owls (opens link in new window)

Papyrus Hopeline

HopelineUK is a a free confidential suicide prevention helpline. If you are having thoughts of suicide or are concerned for a young person who might be you can contact HOPELINEUK for confidential support and practical advice.

More information and contact details can be found on the Hopeline UK webpage (opens in new window)

If you are looking for support or advice or have an emotional issue you’d like to talk through, you may find one of these helpline numbers useful.

The NHS.uk also has a full list of mental health helplines.

All links open in a new window.

Samaritans

Confidential and non-judgemental emotional support whenever you need someone to talk to. Available 24 hours a day, every day of the year

SANEline

SANEline is an out-of-hours telephone helpline offering practical information, crisis care and emotional support to anybody affected by mental health problems.

Rethink

Rethink is the largest severe mental illness charity in the UK with an information and advice service, which offers practical help on a wide range of mental health issues.

Mencap Learning Disability

The helpline provides information and advice on learning disability issues to callers including people with learning disabilities, their families and carers, and professionals.

FRANK

The FRANK campaign helpline provides information and advice about drugs and information on local services. The service can take calls in over 120 languages via a three-way call with a translator. Available 24 hours a day, 7 days a week.

Drinkline

Drinkline is a national alcohol helpline providing confidential counselling, support, advice and information. The free helpline is available on weekdays from 9am – 8pm and on weekends from 11am – 4pm.

Contact:

Telephone: 0300 123 1110

Beat (Eating Disorders)

Beat is the UK’s eating disorder charity for people with eating disorders and their families. Beat provides helplines for adults and young people, online support and a UK-wide network of self-help groups to help people beat their eating disorder.

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Last updated: 12/11/2021

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