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How to use this page

On this page you can adapt this website to meet your needs by changing the contrast and text size.

Choose the settings you want to use and click 'Apply settings'

If you wish to return to the standard settings, click the 'Reset Settings' button.

Choose a text size

Choose a contrast setting

Accessibility statement

Kirklees Council is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. The Kirklees Local Offer website was updated on 09/11/2020.

This website should allow any user to:

  • Change colours, contrast levels and size of text.
  • Modify the line height or spacing of text.
  • Zoom in up to 200% without the text spilling off the page.
  • Navigate most of website using a keyboard.
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the website text as simple as possible to understand.

This website is designed to be compliant with the international standard Web Content Accessibility Guidelines 2.1 (WCAG) – Level AA.


Using this Website

Accessible Features

This website uses a widget that contains several Accessible features that can be used by users with specific requirements. The widget is available on the top right-hand side of the header menu.

These features include: 

Contrast & Font Size

Changing the contrast and font sizes of text can increase legibility for some users.

This website has three colour contrast settings. Firstly, the “default colour theme” which provides a suitable level of contrast for most users and satisfies the accessibility standards. However, if a user feels the colour contrast is too low in areas the website also contains a “high contrast scheme” and a “high contrast yellow scheme”. Both of these settings should satisfy all accessibility standards for colour contrast.

A user can change the contrast settings by clicking on the icons at the top right of screen. For a user using voice recognition please say, “Switch to default colour theme”, "Switch to high contrast theme", and “Switch to high contrast yellow theme” respectively for the same result.

To increase the font size, click on the icons at the top right of the screen. For a user using voice recognition please say, “Switch to normal font size”, “Switch to bigger font size” and “Switch to biggest font size” respectively for the same result. The user can also use the browser’s own zoom facility. The website will work up to 200%


Keyboard Navigation of Search Directory Categories

The Search Directory allows users to filter results using category facets.

These will open a drop-down of a list of checkboxes. For keyboard-only users these can be navigated by tabbing down the list of checkboxes and selecting options by pressing the SPACEBAR key.

If the category is the only category to have multiple lists of checkboxes. The different filter groups are on the left-hand side of the screen, and the checkboxes are on the right-hand side of the screen. By default the focus is applied to the right-hand screen checkboxes. The TAB key can navigate these options.

Navigating the different filter groups (on the left-hand side) a keyboard user must use the UP and DOWN arrow keys. A screen-reader user will have to switch their screen-reader to BROWSE mode from Forms Focus Mode to be able to read the different filter groups.


Further information on accessibility options

The RNIB has a webpage with information on options that computers have which can make it easier for people with low or no vision to use them. - RNB Accessibility Options


Accessible Alternatives

Efforts have been made to create accessible alternatives for content that does not meet standards where possible.

Where appropriate we may be able to deliver content to users in accordance with their needs.

Please see “Make a request for Accessible Content” section for further details.


Make a request for Accessible Content

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille; Please contact us at or call us on 01484 416919


Purpose of Links

 Kirklees Council will use links to navigate to content on the website. External links will open in a new window.

Where possible the action of an external link will be described by extra description within the link text, so all users can understand the link’s purpose.  However, in certain areas of the website adding this extra description will become a disproportionate burden within the meaning of the accessibility regulations.

We have provided the following definition for external links: -

External Links will be used for any content that has known limitations with assistive technologies OR navigates a user away from secure platforms. In summary, this means the following items are considered External links –

  • Non-HTML Documentation (See “Issues with PDFs and other documents”)
  • Redirection away from secure platforms
  • External websites that are not part of Kirklees County Council.


How Accessible is this Website?

We know some parts of this website are not fully accessible:

  • This website uses JavaScript to deliver certain features. Please make sure you have JavaScript turned on within your browser to deliver full features;
  • My Shortlist doesn’t work for keyboard only users;
  • Links aren’t always underlined and contain “Read More” text;
  • Most older PDF documents are not fully accessible to screen reader software;
  • Live video streams do not have captions;


Contact us and Complaints Procedure

We are always looking for ways to improve the Kirklees Local Offer website. If you find any problems that are not listed within this statement, or believe we are not meeting the requirements of the accessibility regulations please contact us at or call us on 01484 416919


Enforcement Procedure

The Equality and Human Rights Commission (EHRC) responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Services (EASS)


Technical Information about this Website’s Accessibility

Kirklees County Council are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines 2.1 (WCAG) AA standard, due to the non-compliances listed in the following section, “Non-Accessible Content”.


Non-Accessible Content

Non-compliance with the accessibility regulations

During our last review of this website it has come to our attention that there are areas of the website that fail to meet WCAG 2.1: 

Issues with Text

Some link text does not make sense when read on its own (for example, ‘click here’).

When we publish new content, we will make sure link text meets accessibility standards.


Voice-recognition issues

It has come to our attention that voice-recognition software does not access controls because there is an incorrect visual label in place, or a visual label does not exist. This fails WCAG 2.1 success criterion 2.5.3 Label in Name.

This occurs within the hamburger menu and accessibility widget panel. Making it difficult for users who rely on voice recognition software to navigate around our website to access these components easily.

Please use the term "Menu" in your voice command to access the Hamburger Menu. Please see “Accessible Features” section for further details on how to use the Accessibility Widget Panel.

Our website provider is currently updating our website templates with these fixes, please see ‘What are we doing to improve accessibility?’ section.


Screen-Reader reading issues with Status Messages

It has come to our attention that status messages alerting users to changes within content are not being read out. This means it will be difficult for screen-reader users to become notified of changes within our websites. This fails WCAG 2.1 success criterion 4.1.3 Status Message.

Finding these details can still be achieved by navigating to the first line of content after the search results page.

Our website provider is currently updating our website templates with these fixes, please see ‘What are we doing to improve accessibility?’ section.


Issues with PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be marked up to be accessible for a screen reader.

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with Easy Read Information on how users can access our services. 

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.


Issues with images, video and audio

Live video streams have captions auto added by YouTube, not all videos are currently checked for the accuracy of their captioning.


Disproportionate Burden

There are no issues that are considered a disproportionate burden.


Content that is not within the scope of the accessibility regulations

Web Content that is not subject to the standards referenced in this policy statement are as follows: -

  • Content that is archived.
  • Content on intranets and extranets published before 23/09/2019
  • Non-HTML Documentation (PDFs, Microsoft Office files) that were published before 23/09/2018.
  • Non-HTML Documentation (PDFs, Microsoft Office files) that are not essential to the services Kirklees provides.
  • Live Audio and Video
  • Pre-recorded Audio and Video published before 23/09/2020
  • Online Maps and mapping services
  • Third Party Content that is not under direct control of Kirklees or main website provider – Google Translate, Social Media links

What are we doing to improve accessibility?

Kirklees is fully committed to meeting all the accessibility criteria specified in the regulatory provisions. We plan to identify and fix issues in accordance with the timescales shown for each non-compliance area. Areas of this website that fail to meet these standards will have fixes prioritised according to usage data. Due to the amount and complexity of certain issues fixes may be applied shortly after the September 2020 deadline. Kirklees will make continuous assessments of this website’s content and update this statement when issues have been resolved.

Our current estimation for full accessibility fixes from our website provider is no later than 31st December 2021.

Policy Review

This statement was prepared on 09/11/2020. It was last reviewed on 10/12/2020. Kirklees will review this policy every year on or before the 22nd September.